Patricia Nazario is honored twice for the same story

For her story on the Remote Clinic, Patricia Nazario won two Golden Mike Awards: Best Serious Feature and Best Reporting.

Click to hear the story.






For the next week, doctors and dentists with the global organization Remote Area Medical are offering free root canals, new glasses, and a range of other healthcare services. They’ve turned the Inglewood Forum into a medical clinic.  But, unlike the doctor’s office where it might be, take a number and have a seat. Outside the former home of the Los Angeles Lakers, it was stand in line, take a number… and wait.

People sleep and camp out overnight near the Forum arena to get tickets for a free doctor’s visit. John Moore/Getty Images

Patient 1: “I was in line at what? 3:30 in the morning.”

Nazario: “What’s your number?”

Patient 1: “9-0-1.”

Patient 2: :Yeah, I been here since midnight. Some people been here since 9 o’clock, last night.”

Nazario: “Did you bring blankets and a pillow and a chair?”

Patient 2: “Yes, I did.”

“I came here at 4:30 this morning.”

That’s Charles Jackson. He pulled number 1,260 out of the 1,500 slips volunteers distributed for the first day of treatments. Jackson, who’s in his fifties, sold life insurance and annuities. But his employer laid him off about a year ago.

Nazario: “What kind of work are you hoping to get done?”

Jackson: “I’m hoping to get a root canal. Every time I drink some water, it kinda hurts.”

Nazario: “How much is a root canal, if you had to pay a dentist?”

Jackson: “I was told it’s at least $400.”

Nazario: “Has that been stopping you from getting the work done? That price?”

Jackson: “Yeah, of course. $400 is hard to come by.”

“There’s no more dental today,” shouts a volunteer through a bullhorn.

“Oh,” says Jackson.  “You just heard it?”

“f you want to see the dentist,” continues the volunteer, “you have to start all over again tomorrow.”

“Oh! That’s not fair,” shouts Jackson.  “That’s not fair!”

The volunteer tries to explain to the long line of people why the clinic was turning away so many who stood in line, even those who held numbers.

“We don’t have enough volunteers out there,” says Stan Brock, “to treat 1,500 people today.”

Stan Brock started Remote Access Medical as an overseas venture, but now mainly focuses on the United States. CNN Hero 2012/CNN

Stan Brock is the founder of Remote Area Medical, the organization behind this volunteer-driven effort. Inside the Forum, he told reporters how the temporary clinic on the former basketball court will accommodate the patients who showed up.

“Those that we can’t see,” says Brock, “we’ll give a preferential number for tomorrow.”

Volunteers set up 100 dentist chairs and 35 dentists showed up. The clinic could have used 20 optometrists; five checked in on the first day. All the medical personnel donated their services. Brock says licensed professionals from other states were willing to travel to Los Angeles and volunteer their time, but state laws prohibit that.

“Somebody needs to change the laws in the United States,” says Brock in his polished English accent, “so that doctors and dentists and nurses who are willing to provide free care are allowed to cross state lines to provide that care.”

He went on to say that Tennessee is the only state in the union that does allow it. Even lawyers can cross state lines for a single proceeding or trial. After the news conference, Congresswoman Maxine Waters told Brock she’s willing to introduce a similar law for medical professionals.

n July 2011, six of the House Ethics Committee’s 10 members dropped out of the investigation of longtime Democratic lawmaker Maxine Waters of California, saying they wanted to ensure there was no bias in the case.

“So, I know how to shape it, I think,” says Waters.  “So, that we can start.”

Start, Waters says, to break down barriers to quality medical care for the 47 million Americans without medical coverage. At town hall meetings across the country, politicians are debating federal proposals to accomplish that goal. Waters says the temporary free clinic offers a different perspective on the problem.

“You know, ladies and gentlemen, I’m going to have another story to tell when I get back to Washington, D.C.,” says Waters.  “It won’t necessarily be about what happened or did not happen in the town halls, it’ll be about what happened here, today, in Inglewood.”

Like adults who waited more than 12 hours for free eyeglasses, because their Medi-Cal benefits eliminated that benefit.

Volunteer John Weis checks patients for glaucoma at a free health clinic on August 13, 2009 in Inglewood, California. From August 11-18 the non-profit Remote Area Medical (RAM), is holding the nation’s largest free healthcare clinic. Hundreds of doctors, dentists, optometrists, nurses and support staff volunteered to serve uninsured and underinsured people. With a limit of 1,500 patients per day, the organizers expect to see as many as 10,000 people during the 8-day clinic.

“Hold this…” instructs optometrist to patient.  “Look through here. OK.”

Or, the privilege of lying down and opening wide in a dentist’s chair.

“I have a couple cavities,” says Victor Zalapa, “and I have some pretty big holes in my teeth.’

Twenty-four-year-old Victor Zalapa works full-time at a group home. But, he says, medical coverage costs too much, so he opts out. Even talking about his hardship worked him up.

“We’re the richest country in the world,” says Zalapa through tears, “and we can’t really take care of our own citizens. That’s sad.”

“That gets you upset?” I asked. “How come?”

“It should be,” says Zalapa, “just a natural thing for citizens to get.”

The nonprofit organization Remote Area Medical has devoted itself to providing quality medical care wherever people need it, in the Amazon region or across the United States. Since Stan Brock founded it a quarter-century ago, it’s sponsored almost 600 temporary clinics like the one in Inglewood. Organizers say they’re already planning another visit to Southern California.